Terms, Privacy & Cookies

TERMS & CONDITIONS
This site is owned and operated by LL&B Limited (“LL&B”, “we” or “us”), registered office: 3 Westbury Court Business Centre, Bicester Road, Marsh Gibbon, Oxfordshire, OX27 0AD, registered in England No: 8588101. Should you have any queries regarding our Terms and Conditions or have any comments or suggestions on or about our website, please email us at hello@lovelayersandbasics.co.uk


DISCREPANCIES
Whilst every care has been taken to ensure the description, specification and colours are correct at the time of issue, we cannot be responsible for slight variations. 



PRICING POLICY
All the prices are correct at time of issue and are given in £ sterling. We reserve the right to change them. The prices shown have no hidden extras such as tax, delivery and insurance. These components are identified and added to your Shopping Basket. 



CREDIT CARD PAYMENTS
We are unable to accept Cards that are due to expire within the next FIVE Days. Card Details are checked and verified by a third party and goods are dispatched once authorisation has been obtained. 



DELIVERY
Any date or period for delivery will be considered as an estimate only, although it is our policy to try to fulfill standard delivery orders within 5 working days and next day deliveries on the specified day. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party.
All goods are sent to the delivery address stated when purchasing goods.


GIFT WRAPPING SERVICE
We are offering an exclusive Gift Wrapping Service! Simply select 'Gift Wrapping' at the checkout and we will wrap up your chosen gift and send it to the desired delivery address in a beautiful gift box with a gift Invoice receipt. 



SPECIAL OFFERS
From time to time we will offer products at reduced prices, these items are available while stocks last and both the full retail price and the sale price will be shown. We also may issue exclusive discount codes to customers, only one of these discount codes can be used at a time. Any discounts, offers or online promotions cannot be used in conjunction with any other offers. 


STANDARD RETURNS POLICY
Thank you for buying from Love Layers and Basics and we hope you are pleased with the fit, quality and value of the items you have bought. All of the items sent out are checked to make sure they are in perfect condition and must be returned to us in the same condition. Please return unwanted items to us for a refund or exchange within 14 days of receipt*
If you wish to return items for any reason other than defects in the goods, incomplete or incorrect delivery you will need to arrange and pay for the return of the items to us. For help and advice please contact us on 0845 450 5450 or email hello@lovelayersandbasics.co.uk


I WANT TO RETURN A PRODUCT TO LOVE LAYERS & BASICS
Clothing 
Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a resaleable condition. Wherever possible items should have their swing tags intact and be in their original packaging. Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item. Unfortunately if any items are returned in an unsaleable condition we will not be able to accept them for return. For clearance/sale items please see below.


CAN I RETURN AN ITEM BOUGHT IN THE CLEARANCE SECTION?
These items are significantly reduced and therefore refunds will only be given if the goods are faulty. These must be returned within 14 days of purchase.


LATE RETURNS
Your unwanted Items should be returned to us within 14 days after receipt of delivery. Orders returned outside of this timeframe will only be refunded by a credit to your account which will automatically be deducted from your next purchase. Credits to your account are valid for 12 months. 



GIFT RETURNS
If you have received an item as a gift and you would like to return it, we can refund the value as a credit to your account at the last known selling price, unless you can supply us with the original delivery details. If you haven’t bought from us previously you will need to contact us on 0845 450 5450 or email hello@lovelayersandbasics.co.uk and we will create an account and apply a credit to the value of the item bought. Alternatively the original purchaser can return the item and the refund can be processed to their account in the normal way. Orders returned outside of this timeframe will only be refunded by a credit to your account which will automatically be deducted from you next purchase. Credits to your account are valid for 12 months. 



MY ITEMS HAVE ARRIVED FAULTY
We are so sorry that you have received a faulty item. Please contact us on 0845 450 5450 or email hello@lovelayersandbasics.co.uk and we will arrange for a replacement to be held until we receive the faulty item back to our Customer Returns Department. All reasonable postage costs incurred to return the faulty item will be refunded to you and the postage cost to send out the replacement item will be free of charge. If you require the item quickly you will need to pay for the replacement order and we will refund the cost of the original order including any postage costs when we have received it at Love Layers and Basics.


COMPLAINTS
Should you have any reason to complain, please contact us on 0845 450 5450 or email us at hello@lovelayersandbasics.co.uk
quoting the following information.

  • Reason for complaint
  • Date of Purchase
  • Till receipt number or order number.


STATUTORY RIGHTS
All the information is given in good faith and is current at the time of distribution. Your Statutory Rights are not affected. 



SUPPLY
We reserve the right to refuse to supply any individual or company. The supplier of the goods featured is:
LL&B Limited registered office: 3 Westbury Court Business Centre, Bicester Road, Marsh Gibbon, Oxfordshire, OX27 0AD, registered in England No: 8588101



OWNERSHIP OF RIGHTS
All rights, including copyright, in this website are owned by or licensed to LL&B. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of LL&B. You may not modify, distribute or re-post anything on this website for any purpose.
We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.


ACCURACY OF CONTENT
LL&B has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, LL&B disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. LL&B shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


DAMAGE TO YOUR COMPUTER
LL&B makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. LL&B shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


AVAILABILITY
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


ORDERING ERRORS
You are able to correct errors on your order up to the point at which you click on ‘place your order’ on the final page of our ordering process.


DELIVERY CHARGES
Delivery charges vary depending on the region the goods are sent to and any refunds will be at the discretion of LL&B.


CANCELLATION RIGHT
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.


RETURNS POLICY
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be sent back to us within 14 days of receipt and in original, undamaged packaging. We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. None of the above conditions affect your statutory rights when goods are faulty, or not as described.


LINKS TO OTHER WEBSITES
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


EXCLUSIONS OF LIABILITY
Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of LL&B Limited or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


OTHER LEGAL NOTICES
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website.


CHANGES TO LEGAL NOTICES
We reserve the right to change these Terms & Conditions from time to time and you should look through them as often as possible.


USE OF THIS WEBSITE FROM OUTSIDE THE UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. LL&B make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws, customs charges and tax obligations if and to the extent local laws and local tax obligations are applicable.


LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English. These Terms and Conditions do not affect your legal rights.


PRIVACY POLICY & COOKIES
We treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on lovelayersandbasics.co.uk we will ask you to input Personal Information from you. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like.co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We use your information only for the following purposes:

  • Processing your orders
  • For statistical or survey purposes to improve this website and its services to you
  • To serve website content and advertisements to you
  • To administer this website

If you consent, to notify you of products or special offers that may be of interest to you You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
 
When you create a shopping account while ordering online you will be given the option to receive information from LL&B by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or un-tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at hello@lovelayersandbasics.co.uk
Your Personal Information may be disclosed to reputable third parties who will help process your order. LL&B requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside LL&B Limited or any group company for mailing or marketing purposes without your consent.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled to do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use elements of this Website.


SECURITY
We use Internet standard encryption technology to protect your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key. In addition you can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.lovelayersand basics.co.uk in your browser address window.
When you have placed an order with us we will not keep a record of your payment card details on our servers.
Your payment will be processed through Nochex Secure Online Payment Services or (if we so choose) an alternative service provider who is well known and a respected brand in the payments processing industry.
Please note that we will never ask for a customer to confirm any account or credit card details via email – If you receive an email claiming to be from LL&B asking you to submit account or credit card details please do not respond.